Support

Frequently Asked Questions

Find answers to common questions about Telebort's online and offline class operations, teacher policies, pricing, and our unique learning approach.

Class Operations 🏫

Questions about our online and offline classes, age ranges, and teaching structure.

Teacher Policies 👨‍🏫

Information about our teacher assignment, expertise, and support systems.

Learning Experience 💻

Details about our equipment needs, class schedules, and accessibility options.

Class Scheduling and Attendance ⏰

Information about our approach to missed classes and flexible learning.

Pricing and Payments 💳

Details about our pricing structure, discounts, and refund policies.

Teaching Approach 🧠

Information about what makes Telebort's teaching methods unique.

Support and Special Needs 🤝

Information about how we support all students, including those with special requirements.

Safety and Privacy 🔒

Information about how we protect our students' data and privacy.

Still Have Questions?

We're here to help! Reach out to our support team for assistance with any other questions you might have.

Frequently Asked Questions

Class Operations 🏫

Does Telebort offer both online and offline classes?

What ages or skill levels do you cater to?

Can my child switch between online and offline classes?

Do you offer any free trials or sample lessons?

Teacher Policies 👨‍🏫

What is the "Fixed Teacher Policy," and why is it in place?

How does the buddy system for teachers work?

What if my child needs help from a teacher with a different background or skill set?

What ages do your teachers typically have experience teaching?

Learning Experience 💻

What equipment or software do students need for online classes?

Can older students join from different time zones?

Why do you emphasize an AI-first classroom environment?

Class Scheduling and Attendance ⏰

What if my child can't attend an offline class but wants to join online for a session?

How do you handle missed classes or absences?

Can you give an example of how the personalized timeline works?

Pricing and Payments 💳

How is pricing calculated?

Do you offer sibling or referral discounts?

Is there a refund or cancellation policy?

Teaching Approach 🧠

Why is Telebort's approach different from traditional classrooms?

What do students receive upon course completion?

How do you communicate progress to parents?

Support and Special Needs 🤝

What support is available if my child faces difficulties?

How do you handle special education needs or learning disabilities?

Safety and Privacy 🔒

How do you ensure student safety and privacy online?

How does Telebort manage class operations and curriculum?

Still Have Questions?